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Privacy Policy

Effective date: 31st January 2022

Who are we?

We are Stakester Ltd (“Stakester”) registered in the UK at Companies House under number 11876982. Our ICO registration number is ZA862491

We are based at

Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.

Any queries relating to data protection can be directed to

Our Role

Stakester acts as a Controller for the personal data you provide when you use our app. Being a Controller means that Stakester is responsible for making decisions about the data we process and protecting that data on your behalf and in line with the law.

We are happy to talk to you about how we process and protect data, just email us

What Personal Data do we process when you use our app and why?

The data we process is summarised below:

Process Data processed Lawful Basis How long we hold it for
App sign up and creating an account Name, email address (apple created one if you used this feature), date of birth, password that you created Contract For as long as you have an account
Email Marketing Name and email address and opt out details if appropriate Legitimate interest For as long as you have an account. Opt-outs – ongoing.
Playing Competitions Account details, platform IDs (such as Gamertag and PSN ID), details of the competitions played and results Contract 7 years
Claiming a prize Name, email address, physical address, phone number, county (plus IP address if using reloadly) Contract 7 years
ID checks (for money transfers and age verification) Passport, driver’s license or ID Legal obligation 7 years
Bank deposits and withdrawals Transaction details, name, email address Contract 7 years
In-Game communications Chat transcripts between players Legitimate interest 7 years
Analytics on app usage Device ID and usage PECR Consent then legitimate interest under the GDPR 2 years
Crash reporting Device ID, Operating System, Device Name and IP address, actions on the app Legitimate interest 90 days
App optimisation Device ID, Operating System, Device Name and IP address Legitimate interest 90 days
Marketing evaluation (customers who have clicked on our adverts in other apps) IDFA (iOS) and GPS AdID (Android). Phone’s operating system. Post install events. PECR Consent then legitimate interest under the GDPR 2 years
Fraud prevention Any combination of the data above plus proof of bank account ownership and proof of address. Legitimate interest 7 years

Who else gets your data?

Like most companies, we use other companies as part of our data processing, for example cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example Standard Contractual Clauses. If data is transferred from the UK to the EEA then it is done so on the basis of those countries having a comparable data protection regime to the UK (adequacy).  We transfer data to third party payment providers when bank deposits and withdrawals are made.

Your Rights

As a data subject, you have a number of rights over your personal data under the Data Protection Laws.  If you wish to exercise any of your rights, please contact us at

Please click here to read more about your rights.

Right of access: You can request access to a copy of the personal data which we hold about you, as well as details about why and how we use it;

Right to rectification:  You can ask us to change or complete any personal data we hold about you which is inaccurate or incomplete;

Right to be forgotten/erasure: You have a right, under certain circumstances, to ask us to delete any personal data we hold about you. Please note that there may be situations where we must retain your personal data after a request for erasure where we have a lawful basis for doing so;

Right of restriction: You can ask us to restrict (i.e. prevent) the processing of your personal data where you have objected to our use of it and we have no lawful basis to continue processing your personal data;

Right of data portability:  In certain circumstances, you can ask us to transfer the data we hold about you to another organisation. This would be sent in a structured, commonly used, electronic form;

Right to object: You can object to us using your personal data for a particular purpose; and

Automated decision making: You have a right not to be subjected to automated decision making and profiling in certain situations.

If you have any cause to complain about our use of your personal data, please contact us by emailing

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here.

Automated decision making

We do not use your personal data in any automated processes to make decisions about you.

Technical and Operational Security

All our data is password protected and its access controlled by two-factor authentication, backed up securely and encrypted where appropriate. All passwords are monitored by leading enterprise mobility management technologies and in case of any breaches or cyber-attacks, we are notified immediately.

Our staff follows all the GDPR best practices to ensure the safest handling of your information and we are aware of our obligations to ensure the privacy of all data subjects.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Stakester. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, depending on the lawful basis, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

Changes to Our Privacy Notice

We may change this Privacy Notice from time to time (for example, if the law changes). We recommend that you check this page regularly to keep up to date.

If we make any material changes to the manner in which we process and use your personal data, we will contact you to let you know about the change.

Get in touch

If you have queries about our use of your data, please contact us by emailing us on